The person in this role will be responsible for the following:

Digging into data, utilizing existing charts and rapid ad-hoc querying and visualization to aid in resolving active live issues
Executing first-level mitigation and resolution actions to remove player obstacles
Coordinating between multiple disciplines, teams, and offices and bridging the gap between development and operations
Maintaining high-quality live service for players
Live game monitoring - building, maintaining, and drawing actionable insights from product health dashboards
Live incident management - identifying, triaging, escalating, and driving critical player-impacting issues and outages to resolution
Live build deployment - publishing and supporting multiple software releases and hotfixes per week
The ideal candidate will have a mix of the qualifications below:

Strong SQL or scripting languages knowledge
Prior experience in release management, production, or project management
Excellent in-the-moment problem-solving skills and the ability to break large problems into manageable and actionable pieces
Ability to communicate equally effectively with both technical and non-technical stakeholders at all levels
Proficient with Tableau or other data visualization tools
Flexible availability - including on-call - and strong time management skills
Experience working in a NOC/ monitoring environment a plus
Documentation and process improvement experience

公司網站：http://www.movit-tech.com/
http://cloud.movit-tech.com/
盟拓軟件是一家為客戶提供整體IT服務的綜合型IT公司，服務內容包括軟件產品、信息化解決方案、系統實施和運維、云計算服務及IT基礎。公司專注于地產、醫療、零售及高科技行業的解決方案，并得益于完善架構和流程、豐富的大型項目管理經驗及深厚的技術實力，成為包括聯合利華、星巴克、強生、屈臣氏、萬科、恒大等眾多500強企業及國內大型企業的長期合作伙伴。

基于多年的積累，盟拓軟件同時自主研發了多款涉及企業內部管理及互聯網應用相關的產品，以產品和解決方案并進地方式在地產等行業取得了領先的位置。在互聯網+的趨勢下，公司在移動開發和互聯網運營具備特有的優勢，形成了移動電子商務平臺、大數據管理、社交化應用、社區服務等核心技術及方案，深入應用于多個客戶和領域。

技術方面，公司圍繞“學習型組織”的理念不斷積累優化，具備了BPM、Salesforce、Sharpoint、Liferay、Hypris等系統的實施能力，并且持擴充領域技術。

公司總部位于蘇州工業園區，在上海、廣州、揚州等地設有分公司。